Returns
Returns Policy
Studio Nicholas Terms, Policies & Conditions. Version 1.1, effective 21 October 2026. This policy forms part of the full Terms of service, which the clause references below refer to.
Returns at a glance
In-stock items can be returned for change of mind within 14 days of the date the order ships, unused and in their original packaging.
Made-to-order and special order items cannot be returned for change of mind.
Return postage for change-of-mind returns is paid by the customer. Refunds are made to the original payment method, or as store credit if preferred.
If an item arrives faulty, damaged or incorrect, please email within 5 days of delivery with photos. Your rights under the Australian Consumer Law are not affected by this policy.
To start a return, email collections@studionicholas.com.au with your order number and the item you wish to return. Please wait for approval before sending anything back.
For international orders, return postage is paid by the customer, and import duties and international shipping charges are not refundable.
The full returns terms are set out below.
7. Inspection, Returns & Exchanges
7.1 Inspection on receipt
The customer must inspect goods as soon as reasonably possible after delivery or collection.
Any visible transport damage, shortages, incorrect items or obvious defects should be noted immediately and reported to Studio Nicholas in writing with photographs where available.
7.2 Notification period
Visible issues should be reported within five (5) calendar days of delivery or collection.
Failure to notify within this period may affect the ability of Studio Nicholas to assess the issue against freight records, delivery documentation or supplier requirements.
7.3 Change of mind
Change-of-mind returns are not accepted for custom, made-to-order, special order, bespoke, imported, clearance, sample sale or otherwise non-stock items.
For standard stocked items, Studio Nicholas accepts a change-of-mind return where the request is made within fourteen (14) days of the date the order is shipped and the goods are unused, uninstalled, in original packaging and in saleable condition.
A change-of-mind return may be refunded to the original payment method or issued as store credit, at the customer's election.
Return freight for change-of-mind returns is the responsibility of the customer. Goods remain the responsibility of the customer until received by Studio Nicholas, and a tracked service is recommended.
7.4 Restocking and freight
Where a discretionary return outside clause 7.3 is accepted, Studio Nicholas may deduct or charge reasonable restocking, return freight, handling, merchant fee, cleaning, repackaging or supplier return costs.
Original delivery charges are generally non-refundable once the delivery service has been performed.
Refunds are issued to the original payment method. The time taken for a refund to appear is determined by the customer's bank or payment provider.
7.5 Exclusions from discretionary return
Studio Nicholas may refuse a discretionary return where goods have been assembled, installed, used, altered, exposed to the elements, damaged after delivery, or cannot be resold as new.
7.6 Proof of purchase
A valid proof of purchase is required for any return or warranty claim. An order confirmation, tax invoice or receipt issued by Studio Nicholas is sufficient.
7.7 Cancellation before dispatch
An order for a stocked item may be cancelled without charge where the request is received in writing before dispatch.
Cancellation of custom, made-to-order, special order and procurement items is governed by clause 3.3.
7.8 Samples and swatches
Fabric swatches, material samples and similar items are supplied to assist selection and are not returnable.
Where a sample is supplied on loan, it must be returned within the period advised, and a charge may apply where it is not returned or is returned damaged.
7.9 How to request a return
Log in to your account on the Studio Nicholas website and select Returns Request.
Alternatively, email collections@studionicholas.com.au with your order number and the item you wish to return.
Goods should not be sent back before a return has been approved.
7.10 Goods purchased from a stockist
Where goods have been purchased from a Studio Nicholas stockist, any return, exchange or warranty claim should be directed to that stockist in the first instance.
7.11 Store credit
Store credit may be issued where a change-of-mind return is accepted under clause 7.3, or where otherwise agreed in writing.
Store credit is issued to the value of the goods returned, less any deduction applied under clause 7.4 and less any original delivery charge where the delivery service has already been performed.
Store credit is valid for one (1) year from the date of issue and is held against the customer's account with Studio Nicholas.
Store credit is personal to the customer to whom it is issued and is not transferable. It cannot be redeemed for cash, refunded to a payment method, or exchanged for a gift card.
Store credit may be redeemed against any product available for purchase from Studio Nicholas, including sale, clearance and promotional items, and may be applied across more than one order until the balance is exhausted. Where an order exceeds the available credit, the balance is payable at checkout.
Where an order paid for in whole or in part with store credit is subsequently returned, the portion paid by store credit is reissued as store credit and retains the expiry date of the original credit.
Where a customer is entitled to a refund under the Australian Consumer Law, that refund will not be issued as store credit unless the customer expressly elects to receive it in that form.
7.12 International returns
Change-of-mind returns from international customers are accepted on the same terms as clause 7.3. Return freight and any costs of returning the goods to Australia are the responsibility of the customer.
Import duties, taxes and customs fees paid on the original shipment cannot be recovered from customs and are not refundable, except where required under the Australian Consumer Law.
International shipping charges are non-refundable once the order has been dispatched.
Where goods arrive damaged or faulty, the customer should notify Studio Nicholas within five (5) calendar days of delivery, with photographs of the goods and packaging. Studio Nicholas will arrange a repair, replacement or refund in accordance with the Australian Consumer Law, including reasonable return freight.